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Client managers with you
every step of the way
Your Client Manager is your key contact
with Info Salons throughout the life of your project. Our CM
team under Ian Bentley bring depth of experience and a keen
understanding of the exhibition and events industry to every
situation.
Your CM is there from the start, overseeing
all your pre-event activity – database management,
pre-registration, printing, art management and a myriad of
other details – are all tracking well and making sure our
production team has everything in hand.
The Client Manager provides expert advice
on the onsite requirements in terms of equipment and staffing
– allocation of space, crowd management issues, furniture,
power, signage and any occupational health & safety
requirements. The CM is there to ensure your event opens fully
prepared and right on time and that exhibitors who have booked
Tracker devices are fully trained in their use.
During the event, constant liaison is
provided to the organiser and at the end of each day, a list
of visitor statistics is made available, often within minutes
of the close. At the larger trade fairs, a CM is on hand to
oversee the self-registration process at a bank of terminals
as well as supervise the terminals which are staffed.
At the close of the show, the CM produces a
comprehensive report on the visitor activity for the entire
event – noting the origin of visitors, the peaks and valleys
in visitation and other key information.
A comprehensive debrief with the client,
complete with charts outlining the main features of the expo,
is presented within a few weeks of the event and any issues
thoroughly discussed.
The devil is in the detail with any trade
or consumer show and we’re proud of the way our Client
Managers are able to foresee and respond to just about
everything that gets thrown their way.
Here’s what our customers have to say
about their Info Salons Client Managers:
“Our dedicated Client
Manager is always on hand, day and night, seven days a week
leading up to MAFW Spring/Summer in May and Autumn/Winter in
November to answer any queries from "have I ordered enough
plastic holders" to coordinating and implementing the all
important seating plans and seating allocation for the week,
plus more."
Lucia Labbate, Program Manager, Mercedes
Australian Fashion Week
"Our dedicated Client
Manager was always available and willing to answer questions
or put out fires in the lead-up and onsite for the ADMA
Pan-Pacific Conference. ADMA is a not-for-profit organisation
with limited resources, so having a supplier who is always
flexible and constantly looking for more cost efficient ways
of doing things - in line with the prestige of the event - is
priceless."
Claudia Sagripanti, Australian Direct
Marketing Association (ADMA)
"Please pass on our
thanks to the Client Manager and the rest of the team that
worked so hard for us. They were always professional, flexible
and helpful in the weeks leading up to the event and
on-site."
Carrie Elton, Executive Director,
Exhibition and Event Association (EEAA)
"Our thanks go to the
Client Manager for all the administration in the lead up to
the show. They were always happy to accommodate our ever
changing requests. I look forward to working with the team
again."
Brian Thomas, Divisional Director, Health
& Sport Division, Reed Exhibitions
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