Frequently Asked Questions - Exhibitor Manuals

How do I import new exhibitors?

Simply upload your exhibitor file saved in EXCEL format or you can add them individually online. The EXCEL template can be found under the Exhibitors Section.

How do I import new suppliers?

Simply upload your supplier file saved in EXCEL format. The EXCEL template can be found under the Supplier Section.

How do I ‘unfreeze’ a form?

Under Exhibitions in the Forms Section, you can click on the appropriate Form and change the Freeze Date.

What time of day does a form freeze?

The form freezes at 5.00pm (17:00 hours)

How do I send an email broadcast to the exhibitors?

Under Reports in the Matrix Section, select the exhibitors you want to email and click "Send Email". You will be taken to the email writer template where you can simply compose your text, add graphics & merge fields and send a broadcast email in a click of a button.

How do I reset an exhibitor’s password?

Under Reports in the Matrix Section, click on the appropriate exhibitor and re-type in a new password. Then click on the "Send Email" to automatically email the exhibitor their new password.

How do I edit an exhibitor’s form?

Under Reports in the Matrix Section, click on the appropriate exhibitor. A list of the forms and the responses are displayed below the exhibitor's name. Click the "Edit" button on the appropriate form to edit the form.

Who do I contact if I need more help?

Please contact your friendly Info Salons team by email exhibitormanual@infosalons.com.au